Refund policy

Retra does not currently take payment for retreat bookings. If you pay a retreat operator or external booking service, its cancellation and refund terms apply. Contact that business directly and review its terms before booking.

If an operator buys a listing or promotional service directly from Retra, the written order or agreement will state the scope, price, timing and any cancellation terms. Contact us promptly if the service is not supplied as agreed.

Our policies do not exclude, restrict or modify rights that cannot lawfully be excluded under the Australian Consumer Law. Where a directly purchased Retra service has a major failure, you may be entitled to cancel and receive a refund. Other remedies may apply for a minor failure.

Unless an agreed order says otherwise, Retra does not promise a change-of-mind refund after work on a customised listing or promotion has begun. We will consider requests fairly and this does not affect statutory rights.

Email hello@retraretreats.com.au with your name, the service, payment date, issue and requested remedy. Do not send card details by email.